Frequently Asked Questions
Welcome to Mini Dress Store’s FAQ page! We’ve compiled answers to the most common questions about our trendy dresses, shipping policies, and more. Can’t find what you’re looking for? Our Fashion Squad is always happy to help at [email protected].
About Our Products
Q: What styles of dresses do you offer?
A: We specialize in fashion-forward styles that celebrate all body types! Our collections include:
- Bodycon: Curve-hugging dresses that show off your silhouette
- Fit & Flare: Flattering dresses with fitted bodices and flowing skirts
- Midi & Maxi: Elegant longer-length dresses for any occasion
- Mini: Playful short dresses that are perfect for showing off your legs
- Rompers & Jumpsuits: Stylish one-piece outfits for effortless chic
Q: Are your dresses true to size?
A: Our body-positive designs are crafted to fit beautifully, but we recommend checking each product’s specific size chart as cuts may vary between styles. When in doubt, our Fashion Squad can provide sizing advice!
Q: What materials are your dresses made from?
A: We use high-quality, comfortable fabrics that combine style with wearability. Each product listing includes detailed material information so you can choose pieces that suit your preferences.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep!
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your fashion finds to you ASAP! If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide! (Excluding some Asian and remote areas). Our Boston-based team lovingly prepares each package for its international journey.
Q: What are my shipping options?
A: We offer two stylish shipping solutions:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch
- Free Shipping: On orders over $50 via EMS, arriving in 15-25 days after dispatch
Q: How long does order processing take?
A: Our team takes 1-2 business days to carefully prepare your order before dispatch. We know you’re excited to receive your new wardrobe pieces!
Returns & Exchanges
Q: What’s your return policy?
A: We want you to love every piece you order! You may return unworn items with tags attached within 15 days of delivery. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
Q: How do I initiate a return?
A: Simply email our Fashion Squad at [email protected] with your order details and reason for return. We’ll guide you through the process and help make it as seamless as possible.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing depends on your bank or payment provider.
Contact & Support
Q: How can I contact customer service?
A: Our Fashion Squad is always here to help! Email us at [email protected] for:
- Sizing advice for our midi & maxi collection
- Order status updates
- Style recommendations
- Any other questions about your Mini Dress Store experience
Q: Where is Mini Dress Store located?
A: Our headquarters is at 4209 Daffodil Lane, Boston, US 31626. While we’re based in the US, we’re proud to ship our stylish designs worldwide!
Still have questions? We’re just an email away at [email protected]!
Happy Shopping from The Mini Dress Store Team!